Remote Director of Commercial Lines Operations

Insurance Office of America; Elgin (TX); Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Vacation and sick time

Professional growth opportunities

Job summary

Insurance Office of America seeks a Director/VP, Commercial Lines to lead nationwide operations in a predominantly remote setting with occasional on-site requirements. You will partner with executive leadership to standardize workflows, optimize performance, and drive M&A integration efforts across the brokerage.

The ideal candidate holds an active P&C license, CPCU/CIC designation, and 5–7+ years of leadership in Commercial Lines at a large brokerage, with strong change management and

Qualifications

• Active Property & Casualty license required.
• CPCU and/or CIC designation (or equivalent).
• 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency.
• Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization.
• Experience with workflow standardization, operational excellence, and continuous improvement initiatives.
• Experience conducting root cause analysis and implementing sustainable process improvements.
• Strong workforce planning, capacity modeling, and resource management experience.
• Experience supporting mergers, acquisitions, and operational integration initiatives.
• Applied EPIC experience strongly preferred.

Responsibilities

• Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance.
• Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes.
• Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization.
• Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness.
• Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements.
• Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence.

Skills

P&C license

CPCU/CIC

Leadership

Workflow standardization

Process optimization

Analytical thinking

Job description

Insurance Office of America seeks a Director/VP, Commercial Lines to lead nationwide operations in a predominantly remote setting with occasional on-site requirements. You will partner with executive leadership to standardize workflows, optimize performance, and drive M&A integration efforts across the brokerage.

The ideal candidate holds an active P&C license, CPCU/CIC designation, and 5–7+ years of leadership in Commercial Lines at a large brokerage, with strong change management and