Remote Director, AI Enablement for CX

HealthEquity, Inc.; United States; Remote; USD 144,000 - 191,000; Full time

Benefits offered by this job

Medical, dental, and vision

Uncapped paid time off

401(k) match

Ongoing education & tuition assistance

Wellness program incentives

Job summary

HealthEquity, Inc. is seeking a Director, AI Enablement to leverage AI for enhancing customer experience. This role requires extensive experience in AI, advanced analytics, and managing AI-driven systems. You will lead the enterprise strategy, ensuring that AI investments improve customer outcomes and operational efficiency.

The position offers a salary range of $144,000 to $191,000 per year along with competitive benefits, including medical, dental, vision, and a generous paid time off policy.

Qualifications

• 12+ years of related experience in AI, advanced analytics, CX technology, or digital enablement.
• Proven ability to translate technical outputs into customer experience and business results.

Responsibilities

• Own the enterprise strategy for applying AI through the customer experience.
• Identify and prioritize AI use cases based on customer insights.
• Ensure AI reduces friction and improves customer confidence.
• Partner with data science and engineering teams to deploy AI solutions.
• Accountable for measurable CX and operational results.

Skills

AI-driven CX decisioning systems

NLP

Predictive analytics

Cross-functional leadership

Data-driven decision making

Education

Bachelor’s degree

Job description

HealthEquity, Inc. is seeking a Director, AI Enablement to leverage AI for enhancing customer experience. This role requires extensive experience in AI, advanced analytics, and managing AI-driven systems. You will lead the enterprise strategy, ensuring that AI investments improve customer outcomes and operational efficiency.

The position offers a salary range of $144,000 to $191,000 per year along with competitive benefits, including medical, dental, vision, and a generous paid time off policy.