Remote Direct Response Fundraising Stewardship Coordinator

Operation Smile, Inc.; Virginia Beach (VA); Remote; USD 30,000 - 37,000; Full time

Job summary

Operation Smile, Inc. is seeking a Direct Response Fundraising Stewardship Coordinator who will support the Manager, Sustainer and Mid-Level Giving.

This role coordinates workflows with internal teams and external partners to ensure data accuracy and timely campaign delivery. You will help integrate direct mail with digital fundraising, manage sustainer premiums, and support monthly giving upgrades, while upholding donor privacy and brand guidelines.

Qualifications

• 3-5 years professional direct marketing and nonprofit experience required.
• Bachelor's Degree in Marketing or equivalent Degree.
• Preferred bilingual (Spanish).
• Experience with donor databases; BBCRM is a plus.
• Excellent communication and relationship-building skills; strong written and spoken English.
• Analytical, planning, time management, and organizational skills required.
• Proficient in Excel and Microsoft Office; comfort with fundraising software.

Responsibilities

• Direct all proofs and ensure review processes are executed accurately.
• Approve coding setup and work with Data & Analytics to ensure accuracy of coding.
• Spot-check donor QC files and ensure sustainer information is captured accurately.
• Manage premium inventory, including sustainer premiums and potential anniversary programs.
• Process donor monthly giving upgrades as backup for Data & Analytics.
• Review telemarketing scripts and letters for value audience campaigns.
• Handwrite thank-you notes for high-value sustainers.
• Collaborate with the Digital team to create an omni-channel sustainer donor journey.
• Collaborate with external partners and internal departments on campaigns.

Skills

Direct marketing

Nonprofit experience

Donor relations

Project coordination

Bilingual Spanish

Education

Bachelor's Degree in Marketing or equivalent Degree

Tools

BBCRM

Excel

Microsoft Office

Job description

Operation Smile, Inc. is seeking a Direct Response Fundraising Stewardship Coordinator who will support the Manager, Sustainer and Mid-Level Giving.

This role coordinates workflows with internal teams and external partners to ensure data accuracy and timely campaign delivery. You will help integrate direct mail with digital fundraising, manage sustainer premiums, and support monthly giving upgrades, while upholding donor privacy and brand guidelines.