Remote Digital Solutions & Client Success Leader

CHA Consulting, Inc.; Atlanta (GA); Hybrid; USD 175,000 - 200,000; Full time

Job summary

CHA Consulting, Inc. is seeking a Digital Solutions & Success Leader to join our Digital Solutions Team in Albany, NY; Boston, MA; Atlanta, GA; Miami, FL; Indianapolis, IN; Tampa, FL; or remotely.

In this strategic, hands-on role, you'll partner with the Chief Digital Officer, business leaders, technical teams, and client-facing professionals to shape, launch, and expand digitally enabled solutions that combine CHA's engineering expertise with data, analytics, automation, and AI.

Qualifications

• Bachelor's degree in Engineering, Architecture, Construction Management, Environmental Science, Business, or a related field required; MBA, engineering master's degree, or another advanced degree preferred
• Minimum of 12 years of experience in the architecture, engineering and construction, infrastructure, or built-environment industries required
• Experience in water and wastewater, facilities, asset management, power delivery, transportation and traffic, or another infrastructure market strongly preferred
• Demonstrated success introducing, championing, or delivering digital, data-driven, or technology-enabled client solutions
• Client-facing consulting, professional services, or solutions experience, including presenting to and advising senior client stakeholders
• Experience managing complex programs or projects across multiple teams and leading organizational change, adoption, or enablement efforts
• Exceptional communication and storytelling skills with the ability to make complex technical solutions clear, relevant, and compelling
• Strong program management, relationship-building, business, and financial acumen with the ability to influence without direct authority
• Familiarity with analytics, automation, AI, IoT, GIS, digital twins, asset management, monitoring, or other technologies used in infrastructure and facilities preferred
• Experience working alongside software or product development teams
• Professional credentials such as PE, PMP, or relevant industry certifications preferred

Responsibilities

• Champion CHA's digitally enabled client solutions by developing clear value propositions, use cases, presentations, demonstrations, and success stories
• Translate technical capabilities into compelling business outcomes for executives, operators, engineers, project teams, and other client stakeholders
• Partner with the Chief Digital Officer, business leaders, and Digital Solutions development teams to shape priorities, roadmaps, service models, delivery approaches, and business cases
• Plan and manage pilots, launches, and early deployments, coordinating scope, schedules, risks, dependencies, decisions, governance, and executive communications across teams
• Support business leaders and business development teams in client meetings, workshops, and pursuits as a subject matter expert on digitally enabled solutions
• Lead communications, training, change management, and enablement efforts that build internal awareness, confidence, and adoption across CHA's businesses
• Work directly with key clients to understand their goals, guide solution adoption, gather feedback, and ensure they realize the expected value
• Define and track measures for adoption, client outcomes, delivery performance, and financial impact while providing recommendations to digital and business leadership

Skills

Strong communication

Stakeholder management

Program management

Change management

Leadership

Education

Bachelor's degree in engineering or related field

Tools

GIS software

Analytics platforms

Job description

CHA Consulting, Inc. is seeking a Digital Solutions & Success Leader to join our Digital Solutions Team in Albany, NY; Boston, MA; Atlanta, GA; Miami, FL; Indianapolis, IN; Tampa, FL; or remotely.

In this strategic, hands-on role, you'll partner with the Chief Digital Officer, business leaders, technical teams, and client-facing professionals to shape, launch, and expand digitally enabled solutions that combine CHA's engineering expertise with data, analytics, automation, and AI.