Remote Digital Forensics Implementation Specialist

Exterro Inc; United States; On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Flexible paid time off

Job summary

Exterro is seeking a highly motivated Technical Implementation Consultant to guide customers through the deployment and support of Exterro Digital Forensics (FTK) solutions. You will work with the Windows/MSSQL stack, networks, and data repositories to deliver successful implementations while reporting to the Director of Technical Engineering.

This remote role supports a global customer base, requires travel up to 25%, and emphasizes strong problem-solving and communication skills.

Qualifications

• Hands on experience implementing, configuring and troubleshooting DFIR solutions such as Exterro FTK, Cellebrite, Magnet, Encase or other similar digital forensics tools is preferred, but not required.
• Solid technical background involving customer-facing enterprise software implementation or support.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent written and verbal skills, particularly in conveying technical concepts in a way that is easy for both technical and non-technical stakeholders to understand.
• Excellent interpersonal skills with the ability to work across all levels of a customer or partner organization.
• Strong project management experience, including the establishment of reasonable and attainable deadlines for project resolution.
• Personal time-management skills and the ability to manage and execute on multiple concurrent tasks over a workday, both independently and as part of the larger team.
• Familiarity with networking fundamentals, including TCP/IP protocols and firewall management.
• Scripting experience using common languages, such as PowerShell and Python.
• Experience working with APIs for integration and automation tasks.

Responsibilities

• Communicate technical project requirements to external customers and work with both internal and external stakeholders to ensure the necessary implementation prerequisites are in place.
• Lead and perform implementation of Exterro FTK solutions in accordance with approved Statement of Work (SOW) and related project goals.
• Test and troubleshoot product components throughout the implementation process to ensure they meet customer requirements.
• Address technical inquiries and issues raised by customers relating to the product implementation process.
• Collaborate with stakeholders, both internally and externally, to ensure that customer implementations are successful.
• Participate in the development of documentation and scripted solutions to advance the Technical Engineering team’s ability to address customer needs.
• Other duties as assigned.
• Travel of up to 25% may be required occasionally.

Skills

DFIR concepts

Customer-facing impl.

SQL Server

PostgreSQL

Windows Server

PowerShell

Python scripting

APIs integration

Tools

Microsoft SQL Server

PostgreSQL

Windows Server

PowerShell

Python

Job description

Exterro is seeking a highly motivated Technical Implementation Consultant to guide customers through the deployment and support of Exterro Digital Forensics (FTK) solutions. You will work with the Windows/MSSQL stack, networks, and data repositories to deliver successful implementations while reporting to the Director of Technical Engineering.

This remote role supports a global customer base, requires travel up to 25%, and emphasizes strong problem-solving and communication skills.