Remote Digital Forensics Implementation Specialist

Exterro Inc

United States

On-site

USD 71,000 - 89,000

Full time

14 days+
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Benefits offered by this job

Health insurance
Retirement plans
Flexible paid time off

Job summary

Exterro is seeking a highly motivated Technical Implementation Consultant to guide customers through the deployment and support of Exterro Digital Forensics (FTK) solutions. You will work with the Windows/MSSQL stack, networks, and data repositories to deliver successful implementations while reporting to the Director of Technical Engineering.

This remote role supports a global customer base, requires travel up to 25%, and emphasizes strong problem-solving and communication skills.

Qualifications

  • Hands on experience implementing, configuring and troubleshooting DFIR solutions such as Exterro FTK, Cellebrite, Magnet, Encase or other similar digital forensics tools is preferred, but not required.
  • Solid technical background involving customer-facing enterprise software implementation or support.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Excellent written and verbal skills, particularly in conveying technical concepts in a way that is easy for both technical and non-technical stakeholders to understand.
  • Excellent interpersonal skills with the ability to work across all levels of a customer or partner organization.
  • Strong project management experience, including the establishment of reasonable and attainable deadlines for project resolution.
  • Personal time-management skills and the ability to manage and execute on multiple concurrent tasks over a workday, both independently and as part of the larger team.
  • Familiarity with networking fundamentals, including TCP/IP protocols and firewall management.
  • Scripting experience using common languages, such as PowerShell and Python.
  • Experience working with APIs for integration and automation tasks.

Responsibilities

  • Communicate technical project requirements to external customers and work with both internal and external stakeholders to ensure the necessary implementation prerequisites are in place.
  • Lead and perform implementation of Exterro FTK solutions in accordance with approved Statement of Work (SOW) and related project goals.
  • Test and troubleshoot product components throughout the implementation process to ensure they meet customer requirements.
  • Address technical inquiries and issues raised by customers relating to the product implementation process.
  • Collaborate with stakeholders, both internally and externally, to ensure that customer implementations are successful.
  • Participate in the development of documentation and scripted solutions to advance the Technical Engineering team’s ability to address customer needs.
  • Other duties as assigned.
  • Travel of up to 25% may be required occasionally.

Skills

DFIR concepts
Customer-facing impl.
SQL Server
PostgreSQL
Windows Server
PowerShell
Python scripting
APIs integration

Tools

Microsoft SQL Server
PostgreSQL
Windows Server
PowerShell
Python

Job description

Exterro is seeking a highly motivated Technical Implementation Consultant to guide customers through the deployment and support of Exterro Digital Forensics (FTK) solutions. You will work with the Windows/MSSQL stack, networks, and data repositories to deliver successful implementations while reporting to the Director of Technical Engineering.

This remote role supports a global customer base, requires travel up to 25%, and emphasizes strong problem-solving and communication skills.

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