Remote Diesel Diagnostics Technician

Hearst; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

Noregon Systems, Inc. is seeking a Vehicle Electronic Specialist to support customers by diagnosing electrical and mechanical issues over the phone.

You will apply diagnostic methods and share feedback with technicians to maintain high customer value. The role requires deep knowledge of electronic vehicle systems, experience with OEM diagnostic tools (Insite, ServiceMaxx, PTT, DDDL) and other software, plus strong communication skills.

Qualifications

• Must have a minimum of 3 years’ experience as a Diesel Technician with a focus on diagnosing and repairing automotive, medium-duty, heavy-duty or commercial equipment.
• Excellent written and oral communication skills.
• Must have a deep understanding of electronic vehicle systems and how they relate to one another.

Responsibilities

• Provide telephone support to end-users experiencing diesel electronic and mechanical issues.
• Troubleshoot, diagnose and resolve diesel electronic and mechanical issues remotely.
• Research end-user questions.
• Guide, with confidence and composure, end-users through corrective measures.
• Track and route support requests via computerized ticketing system; thoroughly document resolutions.
• Stay current with product upgrades, system information, and business updates.

Skills

Diesel diagnostics

Electronic vehicle systems

Customer service

MS Office basics

Windows familiarity

Education

Associate's degree in Automotive Technology

OEM Certification

ASE certification

Tools

Insite

ServiceMaxx

PTT

DDDL

Service Ranger

Allison DOC

Wabco Toolbox

Job description

Noregon Systems, Inc. is seeking a Vehicle Electronic Specialist to support customers by diagnosing electrical and mechanical issues over the phone.

You will apply diagnostic methods and share feedback with technicians to maintain high customer value. The role requires deep knowledge of electronic vehicle systems, experience with OEM diagnostic tools (Insite, ServiceMaxx, PTT, DDDL) and other software, plus strong communication skills.