Remote DevOps Support Engineer

CloudBees; United States; Remote; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short & Long Term Disability

Life Insurance

Flexible Time Off

401(k) with Company Match

Job summary

CloudBees is looking for a Development Support Engineer to join their remote team. This role involves assisting customers with product usage, diagnosing technical issues, and ensuring customer satisfaction.

The ideal candidate should have at least 5 years of experience with DevOps tools such as Jenkins and Docker, along with strong problem-solving skills. CloudBees promotes a positive work/life balance and offers various employee benefits.

Qualifications

• Minimum 5 years of experience in a relevant field.
• Good knowledge of enterprise environments and technologies.
• Experience with cloud computing environments.

Responsibilities

• Answer customer questions about product usage.
• Diagnose complex technical issues and provide solutions.
• Collaborate with support and engineering teams.

Skills

Good working knowledge of popular DevOps tools and services such as Jenkins

Basic Linux system administration knowledge

The ability to work independently

The ability to build knowledge of new technologies easily

A sense of empathy with customers

Education

Computer Science / IT degree or equivalent work experience

Tools

Jenkins

Docker

Kubernetes

Git & GitHub

Job description

CloudBees is looking for a Development Support Engineer to join their remote team. This role involves assisting customers with product usage, diagnosing technical issues, and ensuring customer satisfaction.

The ideal candidate should have at least 5 years of experience with DevOps tools such as Jenkins and Docker, along with strong problem-solving skills. CloudBees promotes a positive work/life balance and offers various employee benefits.