Remote Developer Support Engineer

Algolia, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Algolia is hiring a Developer Support Engineer to assist technical users across web and mobile stacks, providing troubleshooting, guidance, and product expertise. You will work with customer success, product, and engineering to resolve issues, contribute to knowledge bases, and help improve processes in a fast‑paced, remote‑friendly environment.

The role emphasizes explaining complex concepts clearly, handling REST APIs and databases, and collaborating with cross‑functional teams while

Qualifications

• Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience.
• Experience with web development, REST APIs, and database management.
• 1–2 years of experience in technical customer support for SaaS enterprise software.
• Working knowledge of programming languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python.
• Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
• Excellent spoken and written English skills.
• Ability to work in an on‑call rotation.

Responsibilities

• Handling technical requests via web and email support channels.
• Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their obstacles.
• Submitting bug reports to the Engineering team for issues needing attention.
• Partnering with Product Teams and Engineering to deepen product expertise and serve as a product expert for the support team.
• Contributing to internal and external knowledge bases.
• Participating in internal projects to improve processes and tools.

Skills

Web development

REST APIs

Database management

JavaScript

Java

PHP

C#

Objective-C

Swift

Ruby

Python

Customer empathy

Troubleshooting

Tools

Shopify

Magento

Job description

Algolia is hiring a Developer Support Engineer to assist technical users across web and mobile stacks, providing troubleshooting, guidance, and product expertise. You will work with customer success, product, and engineering to resolve issues, contribute to knowledge bases, and help improve processes in a fast‑paced, remote‑friendly environment.

The role emphasizes explaining complex concepts clearly, handling REST APIs and databases, and collaborating with cross‑functional teams while