Developer Support Engineer (Fully Remote)

Algolia; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

Algolia, Inc. is seeking a technical support professional to handle customer inquiries via web and email channels, diagnose issues, and guide users through solutions.

The role emphasizes empathetic communication, information gathering, and collaboration with product and engineering teams to drive resolution. The candidate will contribute to a hands-on culture and operate in a flexible remote setup within Australia, joining a team that values accountability, clarity, and customer-centric problem

Job description

What We're Looking For:

• Handle technical requests via web and email support channels.
• Conduct professional and empathetic conversations to gather information, troubleshoot, and resolve technical obstacles.
• Submit bug reports and partner with product and engineering teams.

Workplace & Culture:

• Flexible remote work within Australia with a high-trust, autonomous environment.
• We value GRIT, TRUST, CANDOR, CARE, and HUMILITY in everything we do.

Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes, powering search and product discovery for over 18,000 customers with millisecond latency. With a global presence and a hands-on culture, we value autonomy, diversity, and collaboration.