Remote Data Collection & Support Specialist I

STAFFVIRTUAL; Alaska; Remote; USD 40,000 - 55,000; Full time

Job summary

STAFFVIRTUAL is seeking a Data Collection Administrator I for remote work in the United States. You will monitor a data collection application, provide phone support, and perform remote troubleshooting to ensure client satisfaction.

The role emphasizes accurate data handling, timely communication, and collaboration with technicians. Responsibilities include issue resolution, logging service calls, and maintaining documentation while following company procedures.

Qualifications

• Proficiency with MS Office, Outlook, and company-specific programs.
• Strong customer service skills and clear telephone support.
• Excellent communication with technical and non-technical staff.
• Ability to prioritize tasks amid changing priorities.
• Detail-oriented with accuracy and thoroughness.
• Self-starter who works well independently.

Responsibilities

• Monitor data collection application daily to ensure accuracy and function.
• Resolve issues including reinstallation or reconfiguration.
• Handle client calls and emails; determine problem severity.
• Log problems promptly and create service calls.
• Troubleshoot systems to identify resources for resolution.
• Assign requests to technicians and route as needed.
• Communicate status updates and estimated resolution times.
• Maintain client data and documentation.
• Support best practices and operational procedures.
• Attend meetings and comply with policies.
• Perform additional duties as assigned.

Skills

MS Office

Outlook

Customer service

Communication

Prioritization

Problem solving

Quality focus

Independence

Tools

MS Office

Outlook

Job description

STAFFVIRTUAL is seeking a Data Collection Administrator I for remote work in the United States. You will monitor a data collection application, provide phone support, and perform remote troubleshooting to ensure client satisfaction.

The role emphasizes accurate data handling, timely communication, and collaboration with technicians. Responsibilities include issue resolution, logging service calls, and maintaining documentation while following company procedures.