Remote Client Services Specialist (Collections)

Account Control Technology; Houston (TX); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Benefits package

Job summary

Account Control Technology is seeking a Remote Client Services Representative to handle debts research, client inquiries, and report creation from home in the United States. Training is provided and equipment is issued for remote work.

The role emphasizes confidentiality, multi-tasking, and strong communication skills, with opportunities to grow within a team-focused environment and a comprehensive benefits package offered by the employer.

Qualifications

• High School Diploma or GED certificate, or equivalent of relevant work experience desired.
• Proficient personal computer skills, including Microsoft Office required
• Excellent interpersonal, written, and oral communication skills required
• Must have professional and mature manner, have a "can-do" attitude
• Ability to maintain the highest level of confidentiality
• Ability to work with minimal supervision required
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work

Responsibilities

• Research data regarding account and billing information to validate and confirm debts owed
• Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail.
• Produce reports as requested by clients by assisting in the creation of the reports.
• Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws / regulations
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Skills

Excellent communication

Confidentiality

Minimal supervision

Teamwork

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Account Control Technology is seeking a Remote Client Services Representative to handle debts research, client inquiries, and report creation from home in the United States. Training is provided and equipment is issued for remote work.

The role emphasizes confidentiality, multi-tasking, and strong communication skills, with opportunities to grow within a team-focused environment and a comprehensive benefits package offered by the employer.