CX Tooling Engineer (Fully Remote)

Spring Health; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

One Medical

HSA

Parental leave

Job summary

Spring Health is hiring to design, build, and operate the systems powering our customer experience and support operations at scale. The role collaborates across Zendesk, Zendesk Contact Center, Amazon Connect, Tray.ai, Talkdesk, Decagon, and approved AI integrations to ensure reliable, scalable workflows.

You will configure and maintain Zendesk architecture, routing, automations, and integrations; build cross-system contact-center workflows; and deliver production changes with testing,

Qualifications

• 3+ years of experience with customer experience and workflow automation platforms.
• Hands-on experience with Zendesk and an enterprise contact-center platform like Amazon Connect.
• Working knowledge of REST APIs, webhooks, JSON, and production troubleshooting.

Responsibilities

• Design, build, and operate the systems powering Spring Health's customer experience and support operations at scale.
• Configure and maintain Zendesk architecture, routing, automations, and integrations.
• Build and operate contact-center infrastructure and cross-system workflows.
• Deliver production changes with testing, monitoring, and recovery procedures.

Skills

CX platforms

REST APIs

Troubleshooting

Tools

Zendesk

Amazon Connect

Tray.ai

Talkdesk

Decagon

Job description

• Design, build, and operate the systems that power Spring Health's customer experience and support operations at scale.
• Work across Zendesk, Zendesk Contact Center, Amazon Connect, Tray.ai, Talkdesk, Decagon, and approved operational AI integrations.

What You'll Do:

• Configure and maintain Zendesk architecture, routing, automations, and integrations.
• Build and operate contact-center infrastructure and cross-system workflows.
• Deliver production changes with testing, monitoring, and recovery procedures.

What You'll Bring:

• 3+ years of experience with customer experience and workflow automation platforms.
• Hands-on experience with Zendesk and an enterprise contact-center platform like Amazon Connect.
• Working knowledge of REST APIs, webhooks, JSON, and production troubleshooting.
• Health, dental, and vision start on your first day, plus One Medical, HSA, and FSA.
• 18 weeks parental leave for birthing parents and 16 weeks for non-birthing parents.
• 401(k) match, professional development reimbursement, and wellness programs.

Spring Health

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. With its AI-native platform delivering personalized support across coaching, therapy, medication management, and specialty care, the company reaches more than 170 million people worldwide through leading employers, health plans, and partners.