Remote CX Program Manager — AI-Driven Support & Operations

Nametag; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Nametag is seeking a blended role spanning 50% program management, 30% queue traffic control, and 20% L1 support to own the flow from POC to handover to ongoing support.

You will own CX cadence, program artifacts, routing, SLAs, and queue health reporting, plus L1 resolution, runbooks, support platform admin, and AI-powered triage, thriving in undefined processes and owning the problems you notice.

Nametag is a remote-first US-based security company with an AI-forward culture.

Qualifications

• Track commitments and manage response times without friction.
• Thrive in undefined processes and own problems you notice.
• Ability to own end-to-end flow from POC to handover.

Responsibilities

• CX cadence, program artifacts, routing, SLAs, and queue health reporting.
• L1 resolution, runbooks, support platform admin, and AI-powered triage.
• Own the flow from POC to handover to ongoing support.

Skills

Program management

Queue management

Customer support

Job description

Nametag is seeking a blended role spanning 50% program management, 30% queue traffic control, and 20% L1 support to own the flow from POC to handover to ongoing support.

You will own CX cadence, program artifacts, routing, SLAs, and queue health reporting, plus L1 resolution, runbooks, support platform admin, and AI-powered triage, thriving in undefined processes and owning the problems you notice.

Nametag is a remote-first US-based security company with an AI-forward culture.