Remote CX Operations Manager – CSAT & QA Lead
Grüns
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Benefits offered by this job
Job summary
Grüns is hiring a results-oriented professional to own and optimize the systems that power our remote support team in the United States. You will partner with BPO leadership and an AI Lead to drive performance and outcomes.
In this role, you will run the knowledge base, training, QA, and reporting, and you will analyze CSAT, NPS, FCR, and AHT to implement data-driven fixes that improve service quality and efficiency.
Responsibilities
- Own the systems behind support team performance.
- Partner with BPO leadership and AI Lead.
- Run knowledge base, training, QA, and reporting.
- Analyze CSAT, NPS, FCR, and AHT to drive fixes.
Skills
Job description
Grüns is hiring a results-oriented professional to own and optimize the systems that power our remote support team in the United States. You will partner with BPO leadership and an AI Lead to drive performance and outcomes.
In this role, you will run the knowledge base, training, QA, and reporting, and you will analyze CSAT, NPS, FCR, and AHT to implement data-driven fixes that improve service quality and efficiency.
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