Remote CX Manager: Lead & Grow FP&A Accounts

Aleph; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote-first

Diversity & inclusion

Job summary

Aleph is hiring a Manager, CX to lead a vertical within our Customer Experience team. This player coach role will balance leading Engagement Managers with managing a personal book of business, driving retention, expansion, and customer outcomes as we scale.

You should have a strong FP&A or private equity background, be comfortable with CFOs, and possess hands-on leadership. The role is remote across the Americas, with cross-functional collaboration to onboard, support, and grow customers.

Qualifications

• Solid track record in FP&A, strategic finance, or private equity.
• Proven people leadership with hiring, coaching, and developing top performers.
• Advanced modeling chops in Excel or Google Sheets.

Responsibilities

• Own team performance across net dollar retention, retention, adoption, and expansion.
• Hire and onboard Engagement Managers as the team grows.
• Lead implementations directly when needed, especially as you ramp on the product.
• Build and refine team playbooks across onboarding, account health, business reviews, escalations, and renewal readiness.
• Coach Engagement Managers on financial modeling, implementation scoping, and working with CFOs and finance leaders.
• Plan team capacity and account coverage as the book of business grows.
• Partner with Sales on customer handoffs and with Product and Engineering as the voice of the customer.
• Report on team performance, customer trends, and key risks to leadership.

Skills

FP&A

Strategic Finance

Private Equity

People Leadership

Job description

Aleph is hiring a Manager, CX to lead a vertical within our Customer Experience team. This player coach role will balance leading Engagement Managers with managing a personal book of business, driving retention, expansion, and customer outcomes as we scale.

You should have a strong FP&A or private equity background, be comfortable with CFOs, and possess hands-on leadership. The role is remote across the Americas, with cross-functional collaboration to onboard, support, and grow customers.