Remote CX Insights & Strategy Specialist

NPS Prism; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work

Job summary

NPS Prism is seeking a data-driven analyst to support the Commercial team and Bain case teams in delivering CX insights to Prism clients. You will manage data analysis for client delivery, build compelling narratives from large datasets, and contribute to training and adoption efforts of the Prism tool.

The role requires 2+ years in consulting or data-heavy client-facing roles, strong storytelling with data, and excellent client service with attention to detail.

Qualifications

• 2+ years of experience in consulting, customer insights, data analytics teams or data-heavy client-facing roles.
• Strong experience with storytelling with data (e.g., building slides in PowerPoint based on data)
• Outstanding client service skills: responsive, proactive, empathetic and detail-oriented
• Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results
• Demonstrated ability to derive insights from complex data
• Comfort in working with large data sets to execute analysis (in Excel and Tableau preferred)
• Attention to detail and top-notch delivery standards for clients
• Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive and can handle changing priorities
• Strong communications skills and proven track record of collaborating across teams and organizations

Responsibilities

• Analyze large datasets and perform bespoke cuts to drive the story-building of CX insights for clients
• Develop CX insights and materials that bring those stories to life for clients and showcase the value of Prism
• Participate in client conversations with Client Engagement Managers (CEMs) to deliver insights and support clients in use of the tool
• Support client training and adoption needs in conjunctions with the CEM(s) including developing training materials and delivering training as needed

Skills

Consulting experience

Data storytelling

Client service

CX analytics interest

Data insight derivation

Attention to detail

Communication across teams

Entrepreneurial mindset

Tools

Tableau

Excel

Alteryx

SQL

Job description

NPS Prism is seeking a data-driven analyst to support the Commercial team and Bain case teams in delivering CX insights to Prism clients. You will manage data analysis for client delivery, build compelling narratives from large datasets, and contribute to training and adoption efforts of the Prism tool.

The role requires 2+ years in consulting or data-heavy client-facing roles, strong storytelling with data, and excellent client service with attention to detail.