Remote CX Analytics Lead: Insights & Dashboards

Pearson; Hartford (CT); Remote; USD 100,000 - 120,000; Full time

Job summary

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience to translate CX data into actionable insights. You will work with cross-functional teams to define data models, identify gaps in data collection, and leverage AI to enhance engagement with feedback loops.

You will build dashboards, perform segmentation analyses, and present findings to stakeholders, aligning analytics work with business goals across geographies.

Qualifications

• Experience with CX measurement principles and techniques (NPS/CSAT).
• Experience with reporting, analysis, and data visualization tools (Tableau, Google Data Studio, Excel).
• Ability to facilitate discussions, communicate clearly, manage time, and build strong stakeholder relationships.
• Strong problem-solving and critical-thinking skills to analyze complex information.
• Ability to connect analytical work to business outcomes.
• Experience supporting data, reporting, BI, or data warehouse initiatives.

Responsibilities

• Analyze customer experience data across products, units, and geographies to identify trends and opportunities.
• Develop actionable insights and reporting outputs that support use cases and enable data-informed decisions.
• Prepare and present analysis-based reports to stakeholders, tailoring findings to business needs.
• Design, build, and maintain self-service dashboards for teams to access CX insights independently.
• Apply statistical analysis techniques for customer segmentation and deep dives.
• Build and maintain topic models to provide deeper visibility into the end-to-end journey.

Skills

CX measurement knowledge

Data visualization

Stakeholder management

Analytical reasoning

Business outcomes

Data warehousing

Education

BA/BS in Business or related field

Tools

Tableau

Google Data Studio

Excel

Qualtrics

Jira/Confluence

Job description

Pearson is seeking a Lead Specialist, Business Analytics for Customer Experience to translate CX data into actionable insights. You will work with cross-functional teams to define data models, identify gaps in data collection, and leverage AI to enhance engagement with feedback loops.

You will build dashboards, perform segmentation analyses, and present findings to stakeholders, aligning analytics work with business goals across geographies.