Remote CX Agent — Payments, Orders & Support (Equity)

School Result; Phoenix (AZ); Remote; USD 33,117 - 39,743; Full time

Benefits offered by this job

Competitive pay

Generous time-off policy

Health insurance

Work-from-home support

Monthly wellness allowance

Annual childcare allowance

Paid parental leave

Career development opportunities

Job summary

A leading live shopping platform is seeking a Customer Experience Agent to deliver outstanding support to buyers and sellers. This full-time, remote role offers $24.04–$28.85/hour plus equity, and requires availability on weekends. The successful candidate will handle customer inquiries, manage orders, and drive improvements for the best user experience. Candidates with over 2 years of support experience and knowledge of e-commerce are preferred. Join the team to help redefine online shopping.

Qualifications

• 2+ years of support experience in email/chat services.
• Understanding of e-commerce and marketplace operations.
• Weekend availability.

Responsibilities

• Interact with buyers and sellers with a customer-first attitude.
• Resolve customer issues related to payments and orders.
• Collaborate to troubleshoot and resolve open questions.

Skills

Customer-first mentality

Problem-solving skills

E-commerce understanding

Experience with customer-facing systems

Education

Bachelor’s degree or college experience

Tools

Zendesk

Kustomer

Intercom

MS Office

Job description

A leading live shopping platform is seeking a Customer Experience Agent to deliver outstanding support to buyers and sellers. This full-time, remote role offers $24.04–$28.85/hour plus equity, and requires availability on weekends. The successful candidate will handle customer inquiries, manage orders, and drive improvements for the best user experience. Candidates with over 2 years of support experience and knowledge of e-commerce are preferred. Join the team to help redefine online shopping.