Customer Experience Agent – Whatnot | Remote

School Result; Phoenix (AZ); Remote; USD 33,117 - 39,743; Full time

Benefits offered by this job

Competitive pay

Generous time-off policy

Health insurance

Work-from-home support

Monthly wellness allowance

Annual childcare allowance

Paid parental leave

Career development opportunities

Job summary

A leading live shopping platform is seeking a Customer Experience Agent to deliver outstanding support to buyers and sellers. This full-time, remote role offers $24.04–$28.85/hour plus equity, and requires availability on weekends. The successful candidate will handle customer inquiries, manage orders, and drive improvements for the best user experience. Candidates with over 2 years of support experience and knowledge of e-commerce are preferred. Join the team to help redefine online shopping.

Qualifications

• 2+ years of support experience in email/chat services.
• Understanding of e-commerce and marketplace operations.
• Weekend availability.

Responsibilities

• Interact with buyers and sellers with a customer-first attitude.
• Resolve customer issues related to payments and orders.
• Collaborate to troubleshoot and resolve open questions.

Skills

Customer-first mentality

Problem-solving skills

E-commerce understanding

Experience with customer-facing systems

Education

Bachelor’s degree or college experience

Tools

Zendesk

Kustomer

Intercom

MS Office

Job description

Customer Experience Agent – Whatnot | Remote

Job Summary

Whatnot, the largest live shopping platform in North America and Europe, is seeking Customer Experience Agents to deliver outstanding support to buyers and sellers. This full-time, remote role offers $24.04–$28.85/hour plus equity, with flexibility to work from home or from Whatnot’s Phoenix hub.

The successful candidate will resolve customer issues, manage orders and shipments, and drive process improvements to ensure the best possible user experience.

Key Job Details

• Job Title: Customer Experience Agent
• Employer: Whatnot
• Location: Remote (must live within commuting distance of Phoenix, AZ hub)
• Pay: $24.04–$28.85 per hour + equity
• Job Type: Full-Time
• Contract Type: Permanent
• Schedule: Weekends required

About Whatnot

Whatnot is redefining e-commerce by blending community, shopping, and entertainment into a live marketplace. From fashion and electronics to collectibles and live auctions, Whatnot enables anyone to turn their passion into a business. With hubs across the US, UK, Germany, Ireland, Poland, and Australia, Whatnot is building the future of online marketplaces.

Key Responsibilities

• Interact with buyers and sellers with a customer-first attitude
• Resolve customer issues related to payments, orders, shipments, and general inquiries
• Become an expert in Whatnot’s products, processes, and systems
• Collaborate with other departments to troubleshoot and resolve open questions
• Identify opportunities to eliminate repeat contacts and improve customer experience

Candidate Requirements

Required:

• Weekend availability
• 2+ years of support experience (email/chat services)
• Understanding of e-commerce and marketplace operations
• Experience with customer-facing systems (Zendesk, Kustomer, Intercom)
• Strong customer-first mentality and problem-solving skills

Preferred:

• Bachelor’s degree or college experience
• Knowledge of collectiblesPrevious start-up experience
• Typing speed of 35+ WPM
• Proficiency with MS Office and communication tools

Benefits

• Competitive pay: $24.04–$28.85/hour + equity
• Generous time‑off policy
• Health insurance (medical, dental, vision)
• Work-from-home support (home office allowance, monthly cell phone/internet reimbursement)
• Monthly wellness allowance
• Annual childcare allowance
• Lifetime family planning benefits (adoption, fertility expenses)
• Retirement plans (401k with 4% employer match in US; pension internationally)
• Paid parental leave (16 weeks + gradual return)
• Dogfooding allowance to use the Whatnot app as buyer/seller
• Career development opportunities

Equal Opportunity

Whatnot is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability, or other protected characteristics.

Application Process

How to Apply:

• Submit your application via Whatnot’s careers portal.
• Highlight your customer service experience, e-commerce knowledge, and technical skills.
• Shortlisted candidates will be contacted for interview.
• CLICK HERE TO APPLY

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