Remote Customer Experience Exec — Multi-Brand Live Commerce

Koin Limited; United States; Remote; USD 11,000 - 17,000; Full time

Benefits offered by this job

Fully remote role for LATAM-based

Structured onboarding and training

Exposure to multiple sales channels

Long-term growth opportunities

Job summary

Koin Limited is seeking a Customer Experience Executive for a fully remote role supporting multiple D2C brands across channels. You’ll manage inquiries from live commerce and standard customer service, handling orders, returns, and complex issues with a customer-first approach.

Initial salary starts at $1,000 per month with training, rising to up to $1,500 per month after completing onboarding. The role follows UK business hours and offers structured onboarding and long-term growth in a

Qualifications

• Previous experience in customer support or customer service roles.
• Excellent spoken English – clear, confident, and professional when speaking with customers by phone
• Excellent written English – clear, accurate, and professional across email, chat, and messaging channels
• Comfortable handling a high volume of customer enquiries across multiple channels simultaneously
• Strong listening skills and the ability to explain processes clearly to a wide range of customers
• Strong attention to detail and accuracy when handling orders, returns, and account queries

Responsibilities

• Handle inbound and outbound customer phone calls across all brands, providing professional and helpful support
• Respond to customer enquiries via phone, email, live chat, helpdesk systems, and social media channels
• Provide dedicated aftercare support for live commerce customers following broadcasts and live-stream shopping events
• Respond to customer enquiries regarding product details, availability, delivery timelines, and promotions
• Assist customers across all brands with enquiries relating to orders, accounts, products, deliveries, and promotions
• Investigate and resolve customer concerns relating to orders, account access, payments, delivery queries, returns, and refunds
• Process order cancellations, returns, and refund requests efficiently and in line with brand policies
• Log and track all customer conversations and resolutions within support systems

Job description

Koin Limited is seeking a Customer Experience Executive for a fully remote role supporting multiple D2C brands across channels. You’ll manage inquiries from live commerce and standard customer service, handling orders, returns, and complex issues with a customer-first approach.

Initial salary starts at $1,000 per month with training, rising to up to $1,500 per month after completing onboarding. The role follows UK business hours and offers structured onboarding and long-term growth in a