Remote Customer Value & Success Lead (AI SaaS)

Fello; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive Compensation

Fully remote

Professional Growth

Health & Wellness

Paid Time Off

Collaborative Culture

Equity Options

Cutting-Edge Projects

Job summary

Fello is seeking a customer-focused, tech-curious specialist to drive adoption, demonstrate ROI, and reduce churn in a fully remote US-based role. You will partner with product and engineering to troubleshoot, optimize AI-powered workflows, and deliver measurable business outcomes for real estate and enterprise customers.

The ideal candidate blends communication with data insight, guiding customers through complex configurations and best practices for scalable success.

Qualifications

• Proven experience in Customer Success, Technical Account Management, Solutions Consulting, or related SaaS roles.
• Strong technical aptitude with navigating SaaS platforms, CRM systems, integrations, and automation technologies.
• Analytical and troubleshooting skills to investigate issues and propose solutions.
• Familiarity with AI-powered tech and applying it to business processes.
• Ability to interpret data, product analytics, and performance metrics to advise customers.
• Consultative approach to relationships, understanding business needs and influencing outcomes.
• Excellent communication to explain technical concepts to nontechnical audiences.
• Strong organizational skills and proactive ownership mindset.

Responsibilities

• Drive customer value and retention by maximizing product adoption and long-term success.
• Demonstrate ROI using analytics, engagement metrics, and performance data.
• Be a technical, solution-focused partner; troubleshoot issues and coordinate with technical teams.
• Optimize AI-powered workflows with Fello’s AI, automation, integrations, and configurations.
• Provide strategic guidance by understanding customer operations and recommending improvements.
• Proactively monitor customer health to reduce churn.
• Collaborate with Product, Engineering, Support, and other teams to relay feedback and improve experience.

Skills

Customer Success

Technical Account Management

Solutions Consulting

SaaS platforms

CRM systems

Integrations

Automation technologies

Data analytics

Communication

Problem solving

Consultative selling

Tools

Zapier

APIs

API Nation

Email domain configurations

Job description

Fello is seeking a customer-focused, tech-curious specialist to drive adoption, demonstrate ROI, and reduce churn in a fully remote US-based role. You will partner with product and engineering to troubleshoot, optimize AI-powered workflows, and deliver measurable business outcomes for real estate and enterprise customers.

The ideal candidate blends communication with data insight, guiding customers through complex configurations and best practices for scalable success.