Remote Customer Tech Support Specialist

McLane Company, Inc; Temple (TX); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Profit Sharing Plan after 90 d

Pet insurance

Parental leave

Employee assistance programs

Tuition reimbursement

Job summary

McLane Company, Inc is seeking a Customer Service Technician to provide Tier 1 technical support for ordering and fulfillment technologies. You’ll assist with SourceLink ordering, SHH apps, password resets, and documentation of customer issues across channels.

Responsibilities include frontline support via phone/email, accurate case handling, and escalation per Tier processes. A high school diploma and customer service experience are required.

Qualifications

• High school diploma or GED required.
• Experience in customer service or technical support.
• Strong verbal and written communication skills.
• Ability to troubleshoot and document Tier 1 technical issues using structured workflows.
• Comfort navigating multiple systems while supporting live customer interactions.

Responsibilities

• Serve as a front-line point of contact for customer technology support via phone and email.
• Provide Tier 1 support for SourceLink ordering and SHH applications.
• Handle password resets and access-related requests per security procedures.
• Communicate system changes, outages, and known issues to customers.
• Create, update, and manage customer interactions and cases with clear documentation.
• Escalate issues outside Tier 1 using Tier 2/3 processes.
• Support new customer-facing technologies after training and documentation.
• Assist during peak demand and special initiatives in Customer Care.

Skills

Customer service

Technical support

Communication skills

Troubleshooting

Documentation

Systems navigation

Teamwork

Adaptability

Education

High school diploma or GED

Job description

McLane Company, Inc is seeking a Customer Service Technician to provide Tier 1 technical support for ordering and fulfillment technologies. You’ll assist with SourceLink ordering, SHH apps, password resets, and documentation of customer issues across channels.

Responsibilities include frontline support via phone/email, accurate case handling, and escalation per Tier processes. A high school diploma and customer service experience are required.