Remote Customer Support Specialist - Parts & Orders

Oshkosh Corporation, Inc.; Pennsylvania; On-site; USD 51,000 - 79,000; Full time

Job summary

JLG, an Oshkosh company, is seeking a Customer Support Specialist to resolve inquiries with accuracy and courtesy, leveraging product knowledge to guide customers through order management and part identification. You will work in a fast-paced environment, ensuring seamless communication across departments.

Applicants should have a business-focused degree and several years of customer service experience, with proficiency in ERP and CRM tools.

Qualifications

• Bachelor’s degree in business administration, communication, marketing, or a related field and two (2) or more years of relevant experience (equivalent to eight (8) years total in education and experience).
• Equivalency combinations accepted as alternative to degree/experience requirement.

Responsibilities

• Deliver best-in-class service to a diverse customer base with accurate responses, maintaining a professional demeanor.
• Stay up to date on equipment, models, and systems relevant to order management and product research.
• Provide technical support, correct replacement part determination, pricing, and availability, and handle all aspects of customer orders.

Skills

Customer service

Communication

Organization

Microsoft Office

Education

Bachelor’s degree in business administration, communication, marketing, or related field

Tools

XA ERP

Salesforce

Online Express

Job description

JLG, an Oshkosh company, is seeking a Customer Support Specialist to resolve inquiries with accuracy and courtesy, leveraging product knowledge to guide customers through order management and part identification. You will work in a fast-paced environment, ensuring seamless communication across departments.

Applicants should have a business-focused degree and several years of customer service experience, with proficiency in ERP and CRM tools.