Technical Parts & Customer Support Specialist

Oshkosh Corporation, Inc.; Madison (WI); On-site; USD 51,000 - 79,000; Full time

Job summary

Oshkosh Corporation, through JLG, seeks a Customer Support Specialist to provide outstanding service by resolving inquiries, delivering product information, and ensuring a positive customer experience. The role requires technical order management knowledge and strong communication skills, with focus on accurate part identification and upselling opportunities.

The position is office-based in a dynamic environment, collaborating with Marketing, Sales, Manufacturing, Engineering, and other

Qualifications

• Bachelor’s degree in business administration, communication, marketing, or related field with 2+ years of relevant experience.
• ERP experience (XA) and Edge systems like Salesforce, Online Express.
• Strong communication and customer service orientation.

Responsibilities

• Deliver best in class service to customers by providing accurate responses with a friendly, professional demeanor.
• Stay up to date on equipment, models, and systems relevant to order management and product research.
• Provide technical support and customer service with correct replacement part determination, price and availability, and manage orders.

Skills

Excellent communication skills

Customer service

Strong customer focus

Education

Bachelor's degree in business administration, communication, marketing, or a related field

Tools

XA ERP

Salesforce

Online Express

Job description

Oshkosh Corporation, through JLG, seeks a Customer Support Specialist to provide outstanding service by resolving inquiries, delivering product information, and ensuring a positive customer experience. The role requires technical order management knowledge and strong communication skills, with focus on accurate part identification and upselling opportunities.

The position is office-based in a dynamic environment, collaborating with Marketing, Sales, Manufacturing, Engineering, and other