Technical Customer Support & Parts Specialist

JLG Industries

McConnellsburg (PA)

On-site

USD 51,000 - 79,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

JLG Industries, a leading Oshkosh company, seeks a Customer Support Specialist to resolve inquiries, provide product information, and ensure a seamless customer experience. The role includes technical research for part identification and order management resolution, with emphasis on accurate pricing, availability, and timely responses.

The candidate will stay current on equipment models and systems, while contributing to continuous improvement and upselling opportunities.

Qualifications

Bachelor’s degree in business administration, communication, marketing, or related field and two+ years of relevant experience (equivalent to eight+ years total in education and experience)
Equivalent combination of education and experience demonstrating the ability to perform the essential functions

Responsibilities

Deliver best-in-class service with accurate responses and a professional demeanor.
Stay up to date on equipment, models, and order management systems.
Provide technical support and accurate part identification, pricing and availability.
Resolve order discrepancies and manage quotes, invoices, POs, returns and credits.
Mentor teammates and contribute to continuous improvement initiatives.