Remote Customer Service Pro — Growth & Training

Alegria Travel Services; Jacksonville (FL); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full-time remote

Structured onboarding

Coaching & development

Supportive team

Career growth opportunities

Flexible remote work

Job summary

Alegria Travel Services is seeking a professional Customer Service Representative to support travelers via phone, email, and online chat. You will respond to inquiries, process requests, and resolve issues while maintaining accuracy and confidentiality.

This full-time remote position offers onboarding, ongoing coaching, and a collaborative team environment. You will need strong communication, detail orientation, and the ability to multitask across platforms.

Qualifications

• Previous customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Professional and friendly communication style.
• Strong problem-solving and organizational skills.
• Ability to multitask and prioritize responsibilities.
• Comfortable using computers, email, video conferencing, and online communication platforms.
• Ability to learn new systems and processes quickly.

Responsibilities

• Respond to customer inquiries by phone, email, and online channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with questions, requests, and account-related concerns.
• Process customer requests and transactions accurately and efficiently.
• Follow up with customers to ensure their needs are addressed.
• Resolve customer complaints and concerns in a professional and timely manner.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate department when necessary.
• Work closely with internal teams to resolve customer issues.
• Maintain up-to-date knowledge of company products, services, and procedures.
• Meet established customer-service and performance standards.
• Participate in team meetings, training sessions, and company initiatives.
• Protect customer information and maintain confidentiality at all times.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Time management

Remote work tools

Tools

CRM

Email

Video conferencing

Job description

Alegria Travel Services is seeking a professional Customer Service Representative to support travelers via phone, email, and online chat. You will respond to inquiries, process requests, and resolve issues while maintaining accuracy and confidentiality.

This full-time remote position offers onboarding, ongoing coaching, and a collaborative team environment. You will need strong communication, detail orientation, and the ability to multitask across platforms.