Arizona - Work At Home Customer Service Representative

HGS Ltd.; Arizona; Hybrid; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

Tuition reimbursement

Refer-A-Friend bonuses

Employee assistance programs

Flexible schedule options

Career advancement

Zusammenfassung

HGS Ltd. seeks a Arizona-based Work At Home Customer Service Representative. You will handle inbound/outbound calls and emails, resolve inquiries, and maintain accurate records using the CRM system. Training will prepare you to deliver top-tier customer experiences in a fast-paced environment.

You should be at least 18, with a high school diploma or equivalent and 6 months of customer service experience. A supportive team and flexible scheduling accompany competitive wages and benefits.

Qualifikationen

• Minimum 6 months of customer service experience.
• Must be 18 years or older and have a high school diploma or equivalent.
• Computer savvy with ability to work across multiple monitors.
• Experience using knowledge bases to research answers.

Aufgaben

• Handle inbound calls, outbound calls, and emails with customers.
• Identify needs through active listening and thoughtful questioning.
• Research answers using the knowledge base and provide timely information.
• Document interactions and outcomes in the ticketing or CRM system.
• Create a positive interaction with fast, courteous service and ownership.
• Attend regular coaching sessions to meet KPIs.

Kenntnisse

Active listening

Empathy

Communication skills

Multi-tasking

Problem solving

Tools

CRM software

Ticketing system

Jobbeschreibung

Arizona - Work At Home Customer Service Representative

Req Id: 3744

Posting Start Date: 10/5/26

As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.

Responsibilities

• Communicate with customers through inbound calls, outboundcallsand email channels
• Identifycustomer needs through active listening, exercising emotional intelligence and askingfollowup questions
• Use the provided knowledgebase to research answers to customer inquiries and respond to customers withtimely,accurateinformation
• Document customer needs, interactions and outcomes in theappropriate toolor system
• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular 1:1 coachingsessionswith your supervisor to ensure youregularly meetkey performance indicators

HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9countries;our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by a peoplefirst philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!

lus, working with HGS comes withbenefits like:

Benefits

• Starting at$12 to 16hourly (depending on experience) and overtime opportunities
• Best in class medical, dental, vision benefits
• Tuition Reimbursement
• Refer-A-Friend bonuses
• Employeeassistanceprograms
• Flexible Schedule Options
• Career advancement in a fast growingorganization
• People focused environment whereyou’llmake lifetime connections and friendships

Sowhat really makes a great Customer Service Representative?Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! Ifyou’recompassionate, energetic,boldand understand how one interaction can makea big difference,you’lllove this opportunity!

To be successful,you’llneed these qualities.

Requirements

• You’reat least 18 years of age
• You have a High School Diploma or equivalent
• You have at least 6 months of customer service experienceand you understand the value of coaching / feedback
• Demonstrate a caring,supportiveand friendly nature in every interaction
• You’recomputer savvy, comfortable sitting at a desk and working with multiple monitors
• You’refamiliar with Android and IOS mobile applications
• You’reresults oriented and comfortable providing customers with recommendations and solutions

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.