Remote Customer Support Specialist (English C1+) ET

3500 Square; Caguas (PR); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Medical plan

Paid vacation (PTO)

Sick leave

Job summary

3500 Square is seeking a full-time Customer Services Representative to support service continuity through post-interaction follow-up, coordination, and accurate documentation. The ideal candidate must be a U.S. citizen with advanced English skills (C1 or higher) and prior customer service experience. Responsibilities include conducting follow-ups, documenting all interactions, and escalating unresolved issues. Benefits include competitive pay, paid holidays, medical plan, and paid vacation. The role is remote, located in Puerto Rico.

Qualifications

• U.S. citizenship required.
• Advanced English proficiency (CEFR C1 or higher), written and spoken.
• Prior experience in customer service or contact centers.

Responsibilities

• Conduct post-interaction follow-up to confirm status and resolution.
• Document all interactions and escalate unresolved cases.
• Coordinate appointments and resource navigation.

Skills

Customer service skills

Attention to detail

Documentation

Communication Skills

Education

High school diploma or equivalent

Tools

CRM systems

Ticketing tools

Case management platforms

Job description

3500 Square is seeking a full-time Customer Services Representative to support service continuity through post-interaction follow-up, coordination, and accurate documentation. The ideal candidate must be a U.S. citizen with advanced English skills (C1 or higher) and prior customer service experience. Responsibilities include conducting follow-ups, documenting all interactions, and escalating unresolved issues. Benefits include competitive pay, paid holidays, medical plan, and paid vacation. The role is remote, located in Puerto Rico.