Remote Customer Support Specialist (Contract)

Sentinel Digest; United States; Remote; USD 25,000 - 33,000; Part time

Benefits offered by this job

Remote work

Job summary

YUPRO Placement is seeking a Customer Support Representative for a contract role offering remote work. You will engage customers via phone, email, chat, and support tickets, solving problems and ensuring a smooth experience across channels.

You will document interactions, escalate when needed, and help improve service quality by identifying trends. The ideal candidate has 1+ years in customer service and strong communication and organizational skills.

Qualifications

• 1+ years of Customer service, call center, or support experience.
• Clear verbal and written communication skills with a helpful, professional style.
• Strong problem-solving skills and the ability to stay organized in a fast-moving environment.
• Comfort using Microsoft Office, CRM tools, or support platforms such as Zendesk, Salesforce, or ServiceNow.
• Ability to listen actively, manage priorities, and collaborate with internal teams.

Responsibilities

• Respond to customer questions through phone, email, chat, and support tickets with speed and care.
• Troubleshoot account, product, or service issues and know when to bring in the right team for support.
• Document customer conversations, issues, and resolutions accurately in the support system.
• Follow up with customers to help ensure their questions are resolved and their experience stays positive.
• Spot common customer trends and share ideas that can make service even better.

Skills

Customer service

Communication

Problem-solving

Organization

Collaboration

Tools

Zendesk

Salesforce

ServiceNow

Microsoft Office

Job description

YUPRO Placement is seeking a Customer Support Representative for a contract role offering remote work. You will engage customers via phone, email, chat, and support tickets, solving problems and ensuring a smooth experience across channels.

You will document interactions, escalate when needed, and help improve service quality by identifying trends. The ideal candidate has 1+ years in customer service and strong communication and organizational skills.