Remote Customer Support Specialist – Banking/Tech Help

Cognizant; City of Albany (NY); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Disability insurance

Parental leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Customer Service Representative to join our Client Services team. This remote role requires you to support Financial Advisors, staff, and external clients from the Mesa, AZ area, delivering outstanding service and maintaining strong client relationships.

Responsibilities include handling inbound calls, educating clients on services, and providing tech support with a focus on accuracy and empathy.

Qualifications

• High School Diploma or equivalent.
• Call center and customer service experience.
• Banking/financial services experience preferred.
• Proficiency with Microsoft Office Suite, including Outlook.
• Strong Windows 11 navigation and troubleshooting.
• Familiarity with Citrix, Good for Enterprise, and Active Directory.
• Ability to troubleshoot monitor, speaker, keyboard, and mouse issues.
• Knowledge of Microsoft Office and Outlook troubleshooting techniques.
• Excellent verbal and written communication skills.
• Ability to build rapport and maintain professionalism in client interactions.
• Prioritize tasks and adapt to changing business needs.

Responsibilities

• Respond to inbound calls from branch personnel and internal stakeholders, delivering exceptional service by addressing inquiries, resolving issues, and ensuring a positive client experience.
• Educate clients on account services, products, and available capabilities.
• Demonstrate strong communication, organizational, and follow-up skills while maintaining a high level of accuracy and attention to detail.
• Provide superior customer-focused experiences, resolving inquiries with patience, professionalism, and empathy.
• Thrive in a fast-paced and evolving environment while effectively managing multiple priorities.
• Perform basic technical troubleshooting and assist users with common technology-related issues.

Skills

Customer service experience

Strong communication

Attention to detail

Problem solving

Prioritization

Microsoft Office

Outlook

Windows 11 troubleshooting

Team collaboration

Education

High School Diploma

Tools

Microsoft Office Suite

Outlook

Citrix

Active Directory

Job description

Cognizant is seeking a Customer Service Representative to join our Client Services team. This remote role requires you to support Financial Advisors, staff, and external clients from the Mesa, AZ area, delivering outstanding service and maintaining strong client relationships.

Responsibilities include handling inbound calls, educating clients on services, and providing tech support with a focus on accuracy and empathy.