Remote Customer Support Specialist

Careerscape; United States; À distance; USD 64 000 - 82 000; Plein temps

Avantages offerts par ce poste

Paid training

Work from home

Medical, dental, and vision insurance

401(k) with company match

Paid time off & holidays

Résumé du poste

Careerscape is recruiting on behalf of our client for a full-time, fully remote Remote Chat Support Agent. This role offers paid training, clear paths for advancement, and the flexibility of working from home.

You will be the first point of contact for customers, answering questions in real time through live chat, solving problems, and leaving people happier than when they arrived. The position emphasizes clear written communication, patience, and independent work from a home office.

Qualifications

• High school diploma or equivalent; some college is a plus.
• Six months or more of customer service, retail, or related experience preferred.
• Excellent written communication skills with strong grammar and spelling.
• Typing speed of 40 words per minute or higher with good accuracy.
• Comfortable using computers, chat platforms, and web-based software.
• Ability to multitask and stay calm in a fast-paced environment.
• Reliable high-speed internet and a quiet, dedicated home workspace.
• Ability to work a scheduled shift, including some evenings or weekends as needed.
• Austin, Texas area residency preferred.

Responsabilités

• Respond to customer inquiries through live chat promptly and professionally.
• Handle multiple chat conversations at once with accuracy.
• Troubleshoot common product, account, and billing issues and guide customers to resolutions.
• Use the knowledge base and internal tools to find accurate answers quickly.
• Document every customer interaction clearly in the CRM system.
• Escalate complex issues to the appropriate team with full context.
• Identify recurring issues and share feedback with the support team.
• Meet or exceed targets for response time, customer satisfaction, and quality.
• Follow company policies and protect customer privacy and data at all times.

Connaissances

Strong written communication

Typing 40 wpm

Multitasking

Customer service experience

Remote work discipline

Formation

High school diploma or equivalent

Outils

CRM systems

Live chat platforms

Web-based software

Description du poste

Careerscape is recruiting on behalf of our client, a growing company that puts customers first, for a full-time, fully Remote Chat Support Agent. This is a great entry point into a customer service career, with paid training, clear paths for advancement, and the flexibility of working from home.

The day-to-day is fast-paced and friendly. You will be the first point of contact for customers, answering questions in real time through live chat, solving problems, and leaving people happier than when they arrived. Those who thrive here are clear written communicators, patient under pressure, and enjoy helping others while working independently from a home office.

COMPENSATION

The salary range for this role is $64,000 - $82,000 per year, based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Respond to customer inquiries through live chat in a prompt, professional, and friendly manner
• Handle multiple chat conversations at the same time while maintaining quality and accuracy
• Troubleshoot common product, account, and billing issues and guide customers to resolutions
• Use the knowledge base and internal tools to find accurate answers quickly
• Document every customer interaction clearly and accurately in the CRM system
• Escalate complex or sensitive issues to the appropriate team members with full context
• Identify recurring customer issues and share feedback with the support team
• Meet or exceed targets for response time, customer satisfaction, and quality
• Follow company policies and protect customer privacy and data at all times

Requirements

• High school diploma or equivalent required; some college is a plus
• Six months or more of customer service, retail, or related experience preferred
• Excellent written communication skills with strong grammar and spelling
• Typing speed of 40 words per minute or higher with good accuracy
• Comfortable using computers, chat platforms, and web-based software
• Ability to multitask and stay calm and positive in a fast-paced environment
• Reliable high-speed internet and a quiet, dedicated home workspace
• Ability to work a scheduled shift, including some evenings or weekends as needed
• Austin, Texas area residency preferred
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and paid holidays
• Paid training and onboarding
• Fully remote work from home
• Equipment provided or home-office stipend
• Career growth and promotion opportunities
• Employee assistance program and wellness resources

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.