Remote Client Support Specialist

Careerscape; United States; Remote; USD 62,000 - 84,000; Full time

Benefits offered by this job

Remote work

Health insurance

401(k) with company match

Paid time off

Paid holidays

Job summary

Careerscape is seeking a Remote Client Support Specialist in the United States. This full-time position offers training, growth opportunities, and the flexibility of working from home while supporting clients with inquiries and issues.

You will handle questions via phone, email, and chat, troubleshoot problems, and document interactions to help maintain high client satisfaction.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 6+ months of customer service, support, or related experience preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and attention to detail.
• Comfortable learning new software and navigating CRM or ticketing tools.
• Ability to manage time and multitask in a fast-paced remote environment.
• Reliable high-speed internet and a quiet, dedicated home workspace.
• Ability to work a set schedule in Central Time and reside in the United States.

Responsibilities

• Respond to client inquiries by phone, email, and chat in a timely and professional manner.
• Troubleshoot client issues and resolve them on first contact whenever possible.
• Escalate complex or unresolved issues to the appropriate internal teams with clear documentation.
• Document all client interactions accurately in the CRM or ticketing system.
• Follow up with clients to confirm issues are resolved and satisfaction is high.
• Guide clients through product features, account setup, and standard processes.
• Identify recurring client issues and share feedback with the team to improve service.
• Maintain knowledge of products, services, and internal support procedures.
• Meet or exceed response time, quality, and client satisfaction targets.
• Contribute to help articles and internal knowledge base content.

Skills

Customer service

Communication

Problem solving

Time management

Remote work

Attention to detail

Education

High school diploma

Associate or Bachelor preferred

Tools

CRM software

Ticketing system

Job description

Careerscape is recruiting on behalf of our client, a growing company with a customer-first culture, for a full-time Remote Client Support Specialist based in the Austin, Texas area. This is a great entry point into a career in client success and support, with real training, clear growth paths, and the flexibility of working from home.

The day-to-day is a steady mix of answering client questions, solving problems, and keeping people informed and happy. You will thrive in this role if you are patient, organized, a clear communicator, and genuinely enjoy helping others. Curious self-starters who learn quickly and work well in a remote team environment will do especially well.

COMPENSATION

The salary range for this role is $62,000 - $84,000 per year, based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Respond to client inquiries by phone, email, and chat in a timely and professional manner
• Troubleshoot client issues and resolve them on first contact whenever possible
• Escalate complex or unresolved issues to the appropriate internal teams with clear documentation
• Document all client interactions accurately in the CRM or ticketing system
• Follow up with clients to confirm issues are resolved and satisfaction is high
• Guide clients through product features, account setup, and standard processes
• Identify recurring client issues and share feedback with the team to improve service
• Maintain knowledge of products, services, and internal support procedures
• Meet or exceed response time, quality, and client satisfaction targets
• Contribute to help articles and internal knowledge base content

Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 6 months or more of customer service, support, or related experience preferred
• Excellent written and verbal communication skills
• Strong problem-solving skills and attention to detail
• Comfortable learning new software and navigating CRM or ticketing tools
• Ability to manage time and multitask in a fast-paced remote environment
• Reliable high-speed internet and a quiet, dedicated home workspace
• Ability to work a set schedule in Central Time and reside in the United States
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• 100% remote work with flexibility
• Paid onboarding and ongoing training
• Home office equipment provided or stipend offered
• Clear career path into senior support and client success roles
• Employee wellness and assistance programs

ABOUT CAREERSCAPE

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.