Remote Customer Support Specialist

AccuWeather; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

AccuWeather is seeking a Customer Service Specialist to provide quality, personalized support to clients and colleagues, delivering courteous, accurate, timely service as a single point of contact. This remote role supports Operations, Sales, IT and all lines of business, handling inquiries, researching issues, and driving customer satisfaction through effective communication.

Candidates should have 1–2 years in customer service, strong verbal and written communication, and proficiency with Word

Qualifications

• High School Diploma or GED is required.
• Associate degree in English, Journalism, marketing or related degree is preferred.
• 1–2 years in customer service is required.
• Previous call center experience is preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word and Excel, and data entry experience is required.
• Ability to navigate internet and web-based programs.
• Strong work ethic with attendance and punctuality.

Responsibilities

• Monitor assigned queues daily.
• Take inbound calls.
• Outbound calls to clients for required products and follow-up.
• Identify and address all customer questions and concerns.
• Conflict resolution internally/externally.
• Research and understand all facets of customers' requests.
• Assist customers by identifying and analyzing their needs to ensure high satisfaction, growth and retention.
• Maintain current product knowledge.
• Work with internal teams to resolve each ticketed issue.
• Update customers via phone or email with status and ETA.
• Monitor internal communications to alert others of issues.
• Provide input for product improvements from resolved issues.
• Other duties may be assigned.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Attendance

Education

High School Diploma or GED

Associate degree

Associate degree in English/Journalism/Marketing

Tools

CRM software

Microsoft Word

Microsoft Excel

Job description

AccuWeather is seeking a Customer Service Specialist to provide quality, personalized support to clients and colleagues, delivering courteous, accurate, timely service as a single point of contact. This remote role supports Operations, Sales, IT and all lines of business, handling inquiries, researching issues, and driving customer satisfaction through effective communication.

Candidates should have 1–2 years in customer service, strong verbal and written communication, and proficiency with Word