Remote Customer Service Specialist

AccuWeather; State College (Centre County); Hybrid; USD 40,000 - 52,000; Full time

Job summary

AccuWeather is seeking a Customer Service Specialist for a remote role. You will support internal and external clients, handle inquiries with courtesy and accuracy, and contribute to a centralized service team across departments.

The role emphasizes timely responses and a positive customer experience. Ideal candidates bring 1–2 years in customer service, strong communication skills, and experience with CRM tools.

Qualifications

• High School Diploma or GED is required.
• Associate degree in English, Journalism, marketing or related field preferred.
• Experience with CRM software is preferred.
• One to two years in customer service is required.
• Previous call center work in a customer service environment is preferred.
• Strong verbal and written communication skills.

Responsibilities

• Handle inbound and outbound calls and identify customer needs.
• Manage queues and monitor workload daily.
• Resolve customer questions and concerns with professionalism.
• Research and understand customer requests to ensure satisfaction.
• Update customers via phone or email with status and timelines.
• Collaborate with internal teams to resolve issues and improve service.
• Maintain accurate product and process knowledge.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Team collaboration

Problem solving

Telephone etiquette

Attention to detail

Education

High School Diploma or GED

Associate degree preferred

Tools

CRM software

Microsoft Word

Microsoft Excel

Internet navigation

Job description

AccuWeather is seeking a Customer Service Specialist for a remote role. You will support internal and external clients, handle inquiries with courtesy and accuracy, and contribute to a centralized service team across departments.

The role emphasizes timely responses and a positive customer experience. Ideal candidates bring 1–2 years in customer service, strong communication skills, and experience with CRM tools.