Remote Customer Support Specialist

Helpware; Crossville (TN); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Hourly rate $15

Conditional remote

Computer equipment

Great culture

Growth opportunities

Job summary

Helpware in Kentucky/Tennessee is hiring a Customer Support Representative. You will assist customers by email and chat, transfer calls between providers, and document interactions in our CRM. A fast-paced environment and a strong customer-first mindset are essential.

The role offers $15 per hour with conditional remote work. Candidates should have a high school diploma, 1+ year of experience, and English at C1. Growth opportunities and a collaborative team culture accompany this position.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience in a fast-paced environment.
• English proficiency at C1 level.

Responsibilities

• Provide first-level support to customers via email and/or chat in a timely and professional manner.
• Transfer calls between patients/pharmacies/doctors as needed.
• Document and track customer interactions and resolutions in CRM and other tools.
• Escalate unresolved issues to Tier 2 or relevant departments when required.
• Explain product features and troubleshooting steps to non-technical users.
• Maintain a positive, empathetic attitude toward customers at all times.
• Collaborate with colleagues to share best practices and insights.
• Update internal and customer-facing knowledge bases with new information.

Skills

Customer service

Communication skills

Technical communication

CRM software

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Helpware in Kentucky/Tennessee is hiring a Customer Support Representative. You will assist customers by email and chat, transfer calls between providers, and document interactions in our CRM. A fast-paced environment and a strong customer-first mindset are essential.

The role offers $15 per hour with conditional remote work. Candidates should have a high school diploma, 1+ year of experience, and English at C1. Growth opportunities and a collaborative team culture accompany this position.