CUSTOMER SERVICE

The Helmsman Group LLC; Colorado; Remote; USD 25,000 - 30,000; Full time

Job summary

The Helmsman Group LLC is seeking a dedicated Customer Service Representative to join our remote team. You will respond to inquiries via phone, email, and chat, help customers with product information, order status, and troubleshooting, and maintain a positive, professional attitude.

You will document interactions, collaborate with other departments, seek process improvements, stay updated on policies and promotions, and participate in training sessions to support team goals.

Qualifications

• Experience in customer service is preferred but not required.
• Strong communication skills and a customer-focused mindset.
• Ability to handle challenging situations with grace.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product information, order status, and troubleshooting.
• Document customer interactions and feedback in our database.
• Collaborate with other departments to resolve complex issues.
• Identify opportunities for process improvements and provide feedback to management.
• Stay informed about product updates, policies, and promotions.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

POSITION: Customer Service

JOB TYPE: (Remote)

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving any issues they may encounter. Your primary duties will include:

• Responding promptly to customer inquiries via phone, email, and chat.
• Assisting customers with product information, order status, and troubleshooting issues.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Documenting customer interactions and feedback in our database.
• Collaborating with other departments to resolve complex customer issues.
• Identifying opportunities for process improvements and providing feedback to management.
• Staying informed about product updates, policies, and promotions to provide accurate information to customers.
• Contributing to team goals and participating in training sessions and team meetings.

The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle challenging situations with grace. Prior experience in customer service is preferred but not required.