Remote Customer Support Specialist – Entry Level

CareerHelix; United States; Remote; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Bonuses

Paid time off

Employee discounts

Coaching and development

Job summary

CareerHelix is seeking a Remote Customer Service Representative to deliver timely, professional support across phone, email, and chat. You will resolve inquiries with empathy, maintain CRM records, and ensure satisfaction for our global customer base.

Join our world-class team to provide accurate product information, troubleshoot issues, process orders, and contribute to service improvements. A strong command of English and excellent communication are essential for success in this remote role.

Qualifications

• Excellent verbal and written English communication.
• Prior customer service or call center experience preferred.
• Strong active listening and empathy skills.
• Ability to remain calm under pressure.
• Typing proficiency for documentation.
• Technical aptitude for learning software systems.

Responsibilities

• Respond to customer inquiries via phone, email, and chat channels.
• Provide accurate information about products and services.
• Troubleshoot technical issues and guide customers through solutions.
• Maintain records in CRM systems and escalate complex issues.
• Identify opportunities to enhance customer satisfaction.
• Handle complaints with empathy and professionalism.
• Meet quality and productivity standards.
• Participate in ongoing training and coaching sessions.
• Collaborate with team members through virtual platforms.
• Stay updated on product changes and company policies.

Skills

English proficiency

Customer service

Active listening

Empathy

Typing

Technical aptitude

Problem solving

Adaptability

Multilingual

Job description

CareerHelix is seeking a Remote Customer Service Representative to deliver timely, professional support across phone, email, and chat. You will resolve inquiries with empathy, maintain CRM records, and ensure satisfaction for our global customer base.

Join our world-class team to provide accurate product information, troubleshoot issues, process orders, and contribute to service improvements. A strong command of English and excellent communication are essential for success in this remote role.