Remote Customer Support Specialist

Skimmer; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay + bonus

Medical, dental, vision plans

401(k) with company match

Flexible PTO

Parental leave

Remote work friendly

Learning & development budget

Manager dedicated to development

Job summary

Skimmer is seeking a Customer Support Representative to be on the front lines helping pool pros succeed with our SaaS platform. You’ll deliver friendly phone, email, and chat support, guide customers through features, and troubleshoot with empathy.

You’ll collaborate with Product, Success, and Engineering to resolve issues and surface feedback. We value clear communication, prior customer support or billing experience, strong multitasking, and tech-savviness.

Qualifications

• Experience in customer support, technical support, or billing support.
• Clear, confident, and friendly communication.
• Strong multitasking and prioritization skills; stays calm under pressure.
• Tech-savviness and quick adoption of new tools.

Responsibilities

• Deliver friendly, knowledgeable phone, email, and chat support to customers.
• Guide customers through product features, troubleshooting, and best practices.
• Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues.
• Build trust through empathy, clear communication, and a touch of humor.
• Become a Skimmer expert, understanding why the product matters to pros.

Skills

Clear communication

Customer support experience

Multitasking

Tech-savvy

Availability 9:30–6 CDT

Tools

Intercom

Dialpad

HubSpot

Notion

Stripe

QBO

Slack

Job description

Skimmer is seeking a Customer Support Representative to be on the front lines helping pool pros succeed with our SaaS platform. You’ll deliver friendly phone, email, and chat support, guide customers through features, and troubleshoot with empathy.

You’ll collaborate with Product, Success, and Engineering to resolve issues and surface feedback. We value clear communication, prior customer support or billing experience, strong multitasking, and tech-savviness.