Remote Customer Success & Support Specialist

Ellenco Estágios e Treinamentos; San Francisco (CA); On-site; USD 54,000 - 66,000; Full time

Job summary

Venture Smarter is seeking a proactive Customer Success and Support Specialist to ensure clients have the best possible experience with our products and services.

You will provide expert support via email, chat, and phone, guide onboarding, identify upsell opportunities, track satisfaction, and collaborate with product and sales teams to improve customer outcomes.

This role requires strong communication, problem-solving, and a passion for helping customers succeed.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in customer support, success, or a related field, preferably in a SaaS or tech environment.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage multiple customer accounts simultaneously.
• Proficiency in customer support tools and CRM systems (e.g., Zendesk, Salesforce).
• Problem-solving skills with the ability to work independently and as part of a team.
• A passion for helping people and providing excellent customer experiences.
• Strong attention to detail and ability to manage customer expectations.

Responsibilities

• Provide exceptional support to customers via email, chat, and phone, addressing product inquiries, technical issues, and general inquiries.
• Guide customers through the onboarding process, ensuring they fully understand and utilize our products.
• Act as the voice of the customer, sharing feedback with the product team to help improve features and usability.
• Proactively identify opportunities for customers to get more value from our services and provide upsell opportunities where appropriate.
• Troubleshoot and resolve technical issues, working closely with the technical team to ensure prompt resolution.
• Create and maintain documentation and knowledge base articles for customers.
• Track customer satisfaction metrics and take action to improve client relationships.
• Collaborate with sales and product teams to ensure customer needs are met.

Skills

Communication skills

Multitasking

Problem-solving

Customer-focused

Attention to detail

Education

Bachelor’s degree or equivalent work experience

Tools

Zendesk

Salesforce

Job description

Venture Smarter is seeking a proactive Customer Success and Support Specialist to ensure clients have the best possible experience with our products and services.

You will provide expert support via email, chat, and phone, guide onboarding, identify upsell opportunities, track satisfaction, and collaborate with product and sales teams to improve customer outcomes.

This role requires strong communication, problem-solving, and a passion for helping customers succeed.