Remote Customer Support & Solutions Specialist

Tidy Casa LLC; Mission (KS); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full-Time stability

Work from home

Paid time off

Health, Vision & Dental Insurance

Life Insurance

401(k) with company match

Growth opportunities

Job summary

Tidy Casa LLC is seeking a friendly, problem-solving customer support professional to keep clients and cleaners thriving. This full-time, remote role focuses on helping customers, coordinating bookings, and ensuring smooth operations from anywhere in Arizona.

You’ll be the friendly voice behind the scenes, solving issues with empathy, communicating clearly, and guiding our teams to deliver great service. If you enjoy a supportive, drama-free environment with opportunities to grow, apply today.

Qualifications

• Proactive: You see what needs to be done and do it.
• People-focused: You genuinely like helping people.
• Quick & Clear: You respond fast and communicate well.
• Organized: You keep great notes and follow through.
• Tech-comfortable: Computers, smartphones, and online tools don't stress you out.
• Bonus points for: sales or customer service experience, experience in the home cleaning industry.

Responsibilities

• Answering inbound calls, emails, and texts.
• Helping customers book and manage appointments.
• Solving problems (big and small) with creativity and empathy.
• Supporting cleaners in the field (like helping find the spare key).
• Setting clear expectations with customers to avoid surprises.
• Passing along praise and feedback so everyone feels appreciated.
• Spotting potential red flag customers before they become problems.

Skills

Proactive

People-focused

Clear communicator

Organized

Tech-savvy

Job description

Tidy Casa LLC is seeking a friendly, problem-solving customer support professional to keep clients and cleaners thriving. This full-time, remote role focuses on helping customers, coordinating bookings, and ensuring smooth operations from anywhere in Arizona.

You’ll be the friendly voice behind the scenes, solving issues with empathy, communicating clearly, and guiding our teams to deliver great service. If you enjoy a supportive, drama-free environment with opportunities to grow, apply today.