Customer Service Representative

Tidy Casa LLC; Mission (KS); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full-Time stability

Work from home

Paid time off

Health, Vision & Dental Insurance

Life Insurance

401(k) with company match

Growth opportunities

Job summary

Tidy Casa LLC is seeking a friendly, problem-solving customer support professional to keep clients and cleaners thriving. This full-time, remote role focuses on helping customers, coordinating bookings, and ensuring smooth operations from anywhere in Arizona.

You’ll be the friendly voice behind the scenes, solving issues with empathy, communicating clearly, and guiding our teams to deliver great service. If you enjoy a supportive, drama-free environment with opportunities to grow, apply today.

Qualifications

• Proactive: You see what needs to be done and do it.
• People-focused: You genuinely like helping people.
• Quick & Clear: You respond fast and communicate well.
• Organized: You keep great notes and follow through.
• Tech-comfortable: Computers, smartphones, and online tools don't stress you out.
• Bonus points for: sales or customer service experience, experience in the home cleaning industry.

Responsibilities

• Answering inbound calls, emails, and texts.
• Helping customers book and manage appointments.
• Solving problems (big and small) with creativity and empathy.
• Supporting cleaners in the field (like helping find the spare key).
• Setting clear expectations with customers to avoid surprises.
• Passing along praise and feedback so everyone feels appreciated.
• Spotting potential red flag customers before they become problems.

Skills

Proactive

People-focused

Clear communicator

Organized

Tech-savvy

Job description

Tidy Casa is on a mission to make life better for everyone we work with. That includes our clients, our Care Techs (that's what we call our cleaners), and our office team. When we support each other, we all win.

If you're a problem solver who loves helping people, keeping things running smoothly, and being part of a supportive, drama-free team — you just found the right company.

We're not looking for someone to just "answer phones." We're looking for a people person with great judgment who can think on their feet, solve problems, and make someone's day better — whether it's a client, a cleaner, or a teammate.

What's in it for you?

• Full-Time Stability — Consistent hours, consistent paycheck.
• Work From Home — Skip the commute, work in sweatpants, keep the cat on your lap.
• Paid Time Off — Because rest is part of doing great work.
• Health, Vision & Dental Insurance — Comprehensive coverage for you and your family.
• Life Insurance — Coverage provided as part of your benefits package.
• 401(k) with Company Match — We invest in your future, not just your present.
• Growth Opportunities — Clear paths to earn more and take on bigger roles.

What You'll Be Doing

You’ll be the friendly voice and helpful brain behind the scenes, making sure our customers feel taken care of and our cleaning teams have what they need to succeed:

• Answering inbound calls, emails, and texts.
• Helping customers book and manage appointments.
• Solving problems (big and small) with creativity and empathy.
• Supporting cleaners in the field (like helping find the spare key).
• Setting clear expectations with customers to avoid surprises.
• Passing along praise and feedback so everyone feels appreciated.
• Spotting potential "red flag" customers before they become problems.

You're not just working a help desk — you're keeping the whole operation running smoothly.

Key Qualities

• Proactive — You see what needs to be done and do it.
• People-Focused — You genuinely like helping people.
• Quick & Clear — You respond fast and communicate well.
• Organized — You keep great notes and follow through.
• Tech-Comfortable — Computers, smartphones, and online tools don't stress you out.

Bonus points for: sales or customer service experience, experience in the home cleaning industry.

What Makes Tidy Casa Different?

• Mission-Driven: Everything comes back to "Make life better for everyone we work with."
• Core Values: Honest, Thorough, Timely.
• Guiding Principles: Communicate well and early. Take responsibility when things go wrong. Respect everyone's time. Help each other out. Stay professional.

Where We're Hiring

This is a fully remote position — work from anywhere in Arizona.

Remote across Arizona — but you must live in the state to apply.

Ready to Join?

Our application takes under 10 minutes.

After you apply, here's what happens:

1

We review your application within 72 hours.

2

We'll schedule a short video interview if you're a fit.

3

Questions? Just apply and we'll talk through everything in the interview.