Remote Customer Support & Self-Service Specialist

Workoo Technologies; Aurora (IL); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading customer support provider is seeking a Customer Support and Self-Service Specialist to assist customers with inquiries and improve satisfaction. This 100% remote role requires strong communication skills and the ability to adapt to a fast-paced environment. Ideal candidates have a BA/BS degree and 2+ years in customer service, preferably in a call center. Responsibilities include analyzing customer needs, maintaining accurate records, and providing support to ensure a positive experience.

Qualifications

• 2+ years experience in a customer-facing role or equivalent mix.
• Experience in a call center environment is preferred.
• Strong communication skills, both written and verbal.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Analyze customer needs and provide solutions.
• Maintain accurate customer records in a database.

Skills

Synergy

Communication

Problem solving

Organizing and Doing

Initiative

Adapting and Problem management

Competence

Education

BA/BS or Associates Degree

Job description

A leading customer support provider is seeking a Customer Support and Self-Service Specialist to assist customers with inquiries and improve satisfaction. This 100% remote role requires strong communication skills and the ability to adapt to a fast-paced environment. Ideal candidates have a BA/BS degree and 2+ years in customer service, preferably in a call center. Responsibilities include analyzing customer needs, maintaining accurate records, and providing support to ensure a positive experience.