Remote Customer Support & Scheduling Coordinator

Aisle & Abroad; Maryland; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible remote work environment

Onboarding and ongoing support

Growth opportunities based on results

Collaborative team environment

Job summary

Aisle & Abroad is seeking a dependable Customer Support Coordinator to assist clients, manage support requests, and coordinate scheduling in a remote environment. You will focus on communication, organization, and delivering a positive client experience.

The role suits detail-oriented, responsive individuals who can work independently using digital tools, with a friendly and proactive approach to customer service and administration.

Qualifications

• Excellent written and verbal communication required.
• Detail-oriented with strong organization.
• Experience with online systems and customer support tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to client inquiries and provide timely, professional support
• Assist with coordinating scheduling, reservations, and service requests
• Maintain accurate client records and support documentation in internal systems
• Communicate with clients via email, phone, and online platforms
• Track and follow up on open requests to ensure resolution
• Review service details and confirmations for accuracy
• Provide general administrative and customer support
• Collaborate with internal teams to ensure a smooth client experience

Skills

Strong communication

Organizational skills

Remote work tools

Multitasking

Customer service experience

Reliability

Job description

Aisle & Abroad is seeking a dependable Customer Support Coordinator to assist clients, manage support requests, and coordinate scheduling in a remote environment. You will focus on communication, organization, and delivering a positive client experience.

The role suits detail-oriented, responsive individuals who can work independently using digital tools, with a friendly and proactive approach to customer service and administration.