Remote Customer Support Executive – Booking & Coordination

Pion; United States; Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Remote-first

Flexible hours

Wellness allowance

Home office setup allowance

Partnership discounts

Job summary

Pion is seeking a Customer Support Executive for a 12-month maternity contract to manage media/advertising bookings and coordinate with customers and internal teams. This remote-first role supports clients across multiple channels and time zones, emphasizing clear communication and proactive issue resolution.

You will engage with internal teams and customers to ensure accurate scheduling, timely responses, and smooth booking flows while thriving in a flexible, globally distributed environment.

Qualifications

• Highly organised with strong time-management and the ability to juggle deadlines in a fast-paced setting.
• Confident communicator able to liaise with internal teams and clients via multiple channels.
• Calm and professional under pressure, with experience handling peak periods.
• Background in Customer Support, Success, or Services is a plus but attitude matters most.
• Familiarity with Google Suite, Asana, Salesforce, or Claude is a bonus, and global teamwork experience helps.

Responsibilities

• Receive, review, and manage media/advertising booking tasks from start to finish.
• Liaise with customers via email, chat, and other channels to confirm details and expectations.
• Coordinate with internal teams to ensure bookings are completed or adjusted as needed.
• Maintain accurate customer, booking, and scheduling records; inform customers of changes.
• Identify and resolve booking or service issues and suggest process improvements.

Skills

Organisational skills

Communication skills

Calm under pressure

Customer support

Google Suite

Asana

Salesforce

Claude (AI tool)

Global teamwork

Tools

Google Suite

Asana

Salesforce

Claude

Job description

Pion is seeking a Customer Support Executive for a 12-month maternity contract to manage media/advertising bookings and coordinate with customers and internal teams. This remote-first role supports clients across multiple channels and time zones, emphasizing clear communication and proactive issue resolution.

You will engage with internal teams and customers to ensure accurate scheduling, timely responses, and smooth booking flows while thriving in a flexible, globally distributed environment.