Remote Customer Support Engineer – Broadband Networking

Lumine Group; United States; A distancia; USD 46.000 - 53.000; Jornada completa

Descripción de la vacante

Lumine Group is seeking a Customer Support Engineer to diagnose and resolve complex technical issues while delivering pre- and post-sales support to broadband service providers. This fully remote role is based from Ontario, Canada, with a CAD salary range of 65,000–75,000.

Ideal candidates will troubleshoot network problems, leverage REST/SOAP/XML APIs, and collaborate with Product Teams to improve solutions and documentation.

Formación

• Post-secondary degree and 2 years of relevant working experience.
• Intermediate knowledge of DHCP and DNS protocols
• Intermediate operational knowledge of Linux and/or Solaris administration
• Intermediate knowledge in Network and TCP/IP Protocols
• Experience troubleshooting large databases (e.g. Oracle, Postgres, MySQL, Mongo).
• Working knowledge of REST APIs, SOAP, XML, SDK implementation

Responsabilidades

• Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers.
• Write and proofread documentation including self-help documents and knowledgebase articles.
• Escalate customer issues when appropriate.
• Cross-functional teamwork with Engineering and Marketing to provide input on product development.
• Participate in developing RCA documents
• Contribute to product development by reporting and qualifying JIRA issues to our Product Teams
• Contribute to scale customer service by developing tools and scripts to automate Support processes
• Work independently to troubleshoot complicated network problems, and collaborate in a team environment.
• Demonstrate your proven ability to learn new technologies and tools

Conocimientos

DHCP/DNS experience

Linux expertise

Network troubleshooting

REST APIs

SOAP

XML

Educación

Post-secondary degree

Herramientas

Linux

Solaris

TCP/IP

SDK implementation

Databases

Descripción del empleo

Lumine Group is seeking a Customer Support Engineer to diagnose and resolve complex technical issues while delivering pre- and post-sales support to broadband service providers. This fully remote role is based from Ontario, Canada, with a CAD salary range of 65,000–75,000.

Ideal candidates will troubleshoot network problems, leverage REST/SOAP/XML APIs, and collaborate with Product Teams to improve solutions and documentation.