Remote Customer Support Associate (Part-Time)

Fair Harbor; Jersey City (NJ); On-site; USD 25,000 - 33,000; Part time

Job summary

Fair Harbor is seeking a friendly, detail-oriented Customer Service Associate to join a growing team. This remote, part-time role reports to the Manager, Customer Experience and offers shifts 9:00 am-1:00 pm or 1:00 pm-5:00 pm Eastern, Monday-Friday or Tuesday-Saturday.

You will respond to inquiries, resolve order issues, and ensure every interaction reflects the Fair Harbor brand. The ideal candidate is empathetic, resourceful, and a clear communicator who will work closely with warehouse,

Qualifications

• Empathetic, resourceful and a clear communicator are valued attributes.
• Experience translating customer feedback into solutions is preferred.
• Ability to collaborate with cross-functional teams to improve processes.

Responsibilities

• Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses
• Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency
• Partner with warehouse and operations teams to track order status and resolve fulfillment issues quickly
• Maintain deep product knowledge across the full Fair Harbor assortment to answer sizing, fit, and material questions
• Identify recurring customer pain points and elevate trends to the Customer Experience and Ecommerce teams
• Monitor and respond to customer reviews to protect and strengthen brand reputation
• Help update FAQs, macros, and help center content for accurate, efficient customer-facing answers
• Collaborate with Ecommerce team to flag site or checkout issues reported by customers

Skills

Empathy

Clear communication

Problem solving

Attention to detail

Job description

Fair Harbor is seeking a friendly, detail-oriented Customer Service Associate to join a growing team. This remote, part-time role reports to the Manager, Customer Experience and offers shifts 9:00 am-1:00 pm or 1:00 pm-5:00 pm Eastern, Monday-Friday or Tuesday-Saturday.

You will respond to inquiries, resolve order issues, and ensure every interaction reflects the Fair Harbor brand. The ideal candidate is empathetic, resourceful, and a clear communicator who will work closely with warehouse,