Remote Customer Support Associate - Growth Path

Call Experts; United States; On-site; USD 17,000 - 21,000; Full time

Job summary

Call Experts in the United States is seeking a Customer Service Representative for a fully remote, full-time role. You’ll be the first point of contact by phone, email, and chat, answering questions, troubleshooting issues, and keeping records accurate.

No prior call center experience is required, and we’ll train you to grow with the team. Starting at $12/hour, pay increases after completing each skill level, with opportunities to advance into scheduling and order-taking after about 45 days.

Qualifications

• Clear, professional communication on phone and in writing.
• Ability to stay organized during a steady stream of contacts.
• Problem-solving approach and patience with customers.
• Own computer with reliable internet connection (equipment not provided).

Responsibilities

• Be the first contact for customers by phone, email, and chat; answer questions, troubleshoot issues, and keep records accurate.
• Handle a steady flow of contacts daily, with room to breathe between interactions.
• After about 45 days and skill advancement, take on scheduling and order-taking responsibilities.

Skills

Clear communication

Organization

Problem solving

Computer & internet

Job description

Call Experts in the United States is seeking a Customer Service Representative for a fully remote, full-time role. You’ll be the first point of contact by phone, email, and chat, answering questions, troubleshooting issues, and keeping records accurate.

No prior call center experience is required, and we’ll train you to grow with the team. Starting at $12/hour, pay increases after completing each skill level, with opportunities to advance into scheduling and order-taking after about 45 days.