Remote Customer Success Specialist — Higher Education

Mheducation; Nebraska; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Sales incentive plan

Medical benefits

Remote work

Job summary

McGraw Hill Higher Education is seeking a Customer Success Representative to work remotely, supporting college faculty and administrators with our digital products (Connect, SIMnet, GO!, Sharpen). You’ll train, guide, and coordinate post-sale success to drive adoption and renewals across Nebraska and neighboring states.

This role requires 1–2 years in customer success or software implementation, excellent communication skills, and willingness to travel 5–10% for on-site training with key

Qualifications

• Bachelor's degree required.
• 1-2 years in customer success or similar role related to software implementation.
• Experience with software implementation in higher education is preferred.
• Strong communication and presentation skills for training customers.

Responsibilities

• Develop in-depth understanding of McGraw Hill Higher Education's digital products and LMS integrations.
• Provide consultative guidance, training, and support to faculty and administrators.
• Utilize Salesforce and Gainsight to manage sales pipeline and customer engagements.
• Collaborate with Sales and Success teams to retain and expand customer relationships.
• Oversee implementation processes for new and returning customers to ensure outcomes.
• Conduct remote meetings via Zoom for tailored guidance and training.
• Follow up on meetings and inquiries related to product implementation.
• Participate in team meetings and contribute feedback for product improvements.

Skills

Communication

Presentation skills

Remote work ability

Travel readiness

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

McGraw Hill Higher Education is seeking a Customer Success Representative to work remotely, supporting college faculty and administrators with our digital products (Connect, SIMnet, GO!, Sharpen). You’ll train, guide, and coordinate post-sale success to drive adoption and renewals across Nebraska and neighboring states.

This role requires 1–2 years in customer success or software implementation, excellent communication skills, and willingness to travel 5–10% for on-site training with key