Remote Customer Success Ops: Data Integrations & Support

Embedded Shishya; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work options

Home office stipend

Coworking subscription

Health, dental & life insurance

Open vacation policy

Parental leave

Career development

Job summary

Traackr is a remote-first SaaS company offering influencer marketing data and support services. The role covers L1 and L2 customer support, troubleshooting data issues, and delivering data integrations that feed Traackr data into customer systems.

You will collaborate with Customer Success, operations, data, and product partners to resolve issues, ensure timely integrations, and improve support processes across geographies.

Qualifications

• 2-4 years of related experience in SaaS customer support or operations.

Responsibilities

• Handle L1 support through the support interface for product and account questions.

Skills

SQL

Data analysis

Communication

Troubleshooting

Education

Bachelor's degree or equivalent

Tools

Intercom

Zendesk

Tableau

Power BI

DOMO

BigQuery

Job description

Traackr is a remote-first SaaS company offering influencer marketing data and support services. The role covers L1 and L2 customer support, troubleshooting data issues, and delivering data integrations that feed Traackr data into customer systems.

You will collaborate with Customer Success, operations, data, and product partners to resolve issues, ensure timely integrations, and improve support processes across geographies.