Remote Customer Success Manager: Scale Adoption & ROI

Relativity; Florida; Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne accounts. You will drive adoption, value realization, and renewals by translating data into strategic actions, and by leading onboarding, trainings, and ROI storytelling.

You will manage health, risk, and scalable customer programs using AI-enabled templates and Gainsight-like workflows, in a hybrid remote setup across Florida-based accounts.

Qualifications

• Must be able to translate adoption signals into prioritized actions.
• Strong written and verbal communication with executive presence.
• Experience in SaaS or technology environments with customer-facing roles.

Responsibilities

• Own adoption and value realization for a portfolio of RelativityOne accounts.
• Monitor health scores and surface risks with timely remediation.
• Design adoption engagements with Sales and Adoption Services.
• Lead discovery conversations and tailor ROI narratives for customers.
• Deliver onboarding sessions and scalable trainings; build ROI narratives for each account.

Skills

Account Management

Communication

Customer Relationships

Retention Strategies

Sales

Training Delivery

Empathy

Active Listening

Relationship Management

Job description

Relativity is seeking a Customer Success Manager to own outcomes for RelativityOne accounts. You will drive adoption, value realization, and renewals by translating data into strategic actions, and by leading onboarding, trainings, and ROI storytelling.

You will manage health, risk, and scalable customer programs using AI-enabled templates and Gainsight-like workflows, in a hybrid remote setup across Florida-based accounts.